Customer Service 1.866.333.5800
Pinapple Shaped Cookies

Shipping Info

HOLIDAY PRE-SALE: October 1 – November 2, 2015
All pre-sale orders containing any holiday products will ship the week of December 7, 2015.
The entire order will be shipped at the same time.

Thanksgiving November 18, 2015
Christmas (International & APO adddress)      December 10, 2015
Christmas (US adddress) December 17, 2015
New Year's Day (US adddress) December 23, 2015


Hawaii US Mainland
Japan* Canada Australia
$0 - $25 $15.00 $17.00 $24.00 $30.00 $41.00
$25.01 - $50 $17.00 $22.00 $33.00 $46.00 $67.00
$50.01 - $100 $22.00 $29.00 $48.00 $72.00 $110.00
$100.01 - $150 $27.00 $36.00 $59.00 $96.00 $150.00
$150.01 - $200 $31.00 $42.00 $64.00 $117.00 $184.00
$200.01 - $300 $37.00 $54.00 $75.00 $159.00 $253.00
$300.01 - $400 $40.00 $60.00 $84.00 $192.00 $310.00
$400.01+ 10% 15% Ask for Pricing 48% 77%
* Add $16 per shipment for Cool TA-Q-Bin Service to Japan via Yamato Transport

ORDER PROCESSING SCHEDULE (once your order is received at Customer Service)

Type of Product Order Processing Time
Standard Products 1-3 Business Days + Shipping Time to Destination
Heart Shaped Cookie Orders & Customized Products 2 Weeks + Shipping Time to Destination

Shipping rates are calculated per shipping address based on your merchandise sub-total after discounts. The quality of your order is a top priority of Honolulu Cookie Company. All shipments originate from Hawaii and all products are guaranteed to leave the bakery in perfect condition, however our cookies may be damaged during the delivery process.

Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.

We currently do not ship to P.O. Box addresses.

Hawaii Oahu: UPS Ground
Inter-island: UPS Next Day Air
Oahu & Maui: In-store Pickup
US Mainland & Puerto Rico UPS 2nd Day Air
Guam & APO/FPO USPS Priority Mail
Canada & Australia* UPS Worldwide Expedited
Japan* Yamato Transport – TA-Q-Bin or Cool TA-Q-Bin option
Japan customs law restrictions:
Only residential shipping addresses. Max weight limit of 10kg per shipment.
* A contact phone number is REQUIRED for all Australia, Canada and Japan recipients

Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply.

All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.

In-Store Pickup
In-store Pickup is available at any of our Honolulu Cookie Company retail store locations in Hawaii. During the checkout process select "In-Store Pickup" as the shipping method and select a pick-up date. Then enter the name of the Hawaii location that you would like to pick up at in the "Special Instructions" section. Please allow a minimum 4 business days for your order to be prepared for pickup (special orders or personalized orders required a longer lead time).

We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. 4.712% Hawaii sales tax will be charged on orders being shipped to Oahu and 4.166% Hawaii sales tax will be applied to orders being shipped to Maui, Kauai and Big Island. Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian GST.

UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit for more information.

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