HOLIDAY PRE-SALE: October 1 – November 2, 2015
All pre-sale orders containing any holiday products will ship the week of December 7, 2015.
The entire order will be shipped at the same time.
|HOLIDAY SCHEDULE||Order Deadline|
|Thanksgiving||November 18, 2015|
|Christmas (International & APO adddress)||December 10, 2015|
|Christmas (US adddress)||December 17, 2015|
|New Year's Day (US adddress)||December 23, 2015|
|$0 - $25||$15.00||$17.00||$24.00||$30.00||$41.00|
|$25.01 - $50||$17.00||$22.00||$33.00||$46.00||$67.00|
|$50.01 - $100||$22.00||$29.00||$48.00||$72.00||$110.00|
|$100.01 - $150||$27.00||$36.00||$59.00||$96.00||$150.00|
|$150.01 - $200||$31.00||$42.00||$64.00||$117.00||$184.00|
|$200.01 - $300||$37.00||$54.00||$75.00||$159.00||$253.00|
|$300.01 - $400||$40.00||$60.00||$84.00||$192.00||$310.00|
|$400.01+||10%||15%||Ask for Pricing||48%||77%|
ORDER PROCESSING SCHEDULE (once your order is received at Customer Service)
|Type of Product||Order Processing Time|
|Standard Products||1-3 Business Days + Shipping Time to Destination|
|Heart Shaped Cookie Orders & Customized Products||2 Weeks + Shipping Time to Destination|
Shipping rates are calculated per shipping address based on your merchandise sub-total after discounts. The quality of your order is a top priority of Honolulu Cookie Company. All shipments originate from Hawaii and all products are guaranteed to leave the bakery in perfect condition, however our cookies may be damaged during the delivery process.
Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.
SHIPPING REGIONS & METHODS
We currently do not ship to P.O. Box addresses.
|SHIPPING REGION||SHIPPING METHOD|
Oahu: UPS Ground
Inter-island: UPS Next Day Air
Oahu & Maui: In-store Pickup
|US Mainland & Puerto Rico||UPS 2nd Day Air|
|Guam & APO/FPO||USPS Priority Mail|
|Canada & Australia*||UPS Worldwide Expedited|
Yamato Transport – TA-Q-Bin or Cool TA-Q-Bin option
Japan customs law restrictions:
Only residential shipping addresses. Max weight limit of 10kg per shipment.
JAPAN & AUSTRALIA
Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply.
All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.
In-store Pickup is available at any of our Honolulu Cookie Company retail store locations in Hawaii. During the checkout process select "In-Store Pickup" as the shipping method and select a pick-up date. Then enter the name of the Hawaii location that you would like to pick up at in the "Special Instructions" section. Please allow a minimum 4 business days for your order to be prepared for pickup (special orders or personalized orders required a longer lead time).
We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. 4.712% Hawaii sales tax will be charged on orders being shipped to Oahu and 4.166% Hawaii sales tax will be applied to orders being shipped to Maui, Kauai and Big Island. Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian GST.
UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit ups.com/mychoice for more information.