Corporate Sales: 808.697.6062

Shipping Info

All orders are processed and shipped from Hawaii and all products are guaranteed to leave the bakery in perfect condition. Shipping rates are calculated per shipping address based on your merchandise sub-total after discounts. The quality of your order is a top priority of Honolulu Cookie Company.

We recommend ordering tropical flavors during the months when temperatures are high in Hawaii (between March to October). During these months, orders being shipped to the US, Canada and Australia that contain chocolate dipped cookies are only shipped Monday to Wednesday. Orders with non-chocolate dipped cookies are shipped Monday to Friday.


SHIPPING RATES effective 8.1.2017

Hawaii US Mainland
Japan* Canada Australia
$0 - $25 $15.00 $17.00 $24.00 $30.00 $41.00
$25.01 - $50 $15.00 $17.00 $33.00 $46.00 $67.00
$50.01 - $100 $20.00 $25.00 $48.00 $72.00 $110.00
$100.01 - $150 $27.00 $36.00 $59.00 $96.00 $150.00
$150.01 - $200 $31.00 $42.00 $64.00 $117.00 $184.00
$200.01 - $300 $37.00 $54.00 $75.00 $159.00 $253.00
$300.01 - $400 $40.00 $60.00 $84.00 $192.00 $310.00
$400.01+ 10% 15% Ask for Pricing 48% 77%
* Add $16 per shipment for Cool TA-Q-Bin Service to Japan via Yamato Transport

Once an order confirmation is received, please allow 1-3 Business Days for your order to be processed, plus shipping time.

Please provide current and accurate shipping address information to ensure proper delivery and to avoid delays with your order. A $25.00 charge may be applied to your credit card for redirected packages when incorrect or incomplete addresses are provided. Guarantees also do not apply when incorrect or incomplete addresses are given.

We currently do not ship to P.O. Box addresses.

Hawaii UPS
In-store Pickup
5 business days
United States, Puerto Rico,
Canada, Australia
UPS US / PR / CA = 5 business days
AU = 7-14 business days
APO/FPO USPS APO = 10-16 business days
Japan Yamato Transport – TA-Q-Bin or Cool TA-Q-Bin
Japan customs law restrictions:
Only residential shipping addresses.
Max weight limit of 10kg per shipment.
10 business days
* A contact phone number is REQUIRED for all Australia, Canada, and Japan recipients

Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address in Japan or Australia, the recipient will be responsible for all duties and taxes that may apply.

All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. 13% Canadian Harmonized Sales Tax (HST) is charged at the time of purchase. Canadian recipients will not be responsible for paying additional costs to receive their package(s) from UPS.

In-Store Pickup
In-store Pickup is available at any of our Honolulu Cookie Company retail store locations in Hawaii. During the checkout process select "In-Store Pickup" as the shipping method and select a pick-up date. Then enter the name of the Hawaii location that you would like to pick up at in the "Special Instructions" section. Please allow a minimum 4 business days for your order to be prepared for pickup (special orders or personalized orders required a longer lead time).

We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. 4.712% Hawaii sales tax will be charged on orders being shipped to Oahu and 4.166% Hawaii sales tax will be applied to orders being shipped to Maui, Kauai and Big Island. Duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments. All orders shipping to Canada will be charged 13% Canadian GST.

UPS offers a service called UPS My ChoiceSM that gives you a new level of flexibility and control over home deliveries. Get free delivery alerts by email, text and/or phone for all your inbound packages either the day before or the day of your delivery. Visit for more information.