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Return Policy

At Honolulu Cookie Company, your satisfaction is our goal. To keep our signature flavors at their peak, we provide a “best before” date on our products and recommend storing these cookies in a cool, dry place. We are proud to bring you our premium shortbread cookies; available for purchase directly from HCC Retail locations, www.honolulucookie.com, or our select partners, DFS, Lotte, Tommy Bahama, and Neiman Marcus. Purchases through any other vendor cannot be guaranteed.

If for any reason you are not completely satisfied with our products, simply return them to us with your packing slip or sales receipt and we will be happy to replace or exchange them or give you a full refund. Refunds on check purchases are mailed 2-3 weeks after the refund is processed. Credit card purchases will be refunded to the credit card account used for the purchase.

You may also return your purchase in person to one of our retail locations or mail to the following address:

Customer Service
Honolulu Cookie Company
255 Sand Island Access Road
Honolulu, HI 96815

All sales are final on special orders and personalized merchandise.

For more assistance please email us at customerservice@honolulucookie.com or 1-866-333-5800

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