Customer Service 1.866.333.5800
Pinapple Shaped Cookies
HOME > FAQS

FAQs

All orders placed in October that include any holiday products will be shipped the 1st week of December.
Holiday products will be available at retail store locations on November 4, 2014.

Product Information

1. What is the shelf life of your cookies
To keep our signature flavors at their peak, we provide a “best before” date on our products and recommend storing these cookies in a cool, dry place.

2. Are your cookies individually wrapped?
All of our cookies are individually wrapped with the exception of our chocolate chip mini bite cookies.

3. How should I store chocolate dipped cookies?
Please store cookies in a cool, dry place (below 70 degrees fahrenheit).

4. What are the dimensions of your cookies?
Below are approximate measurements of our cookies:

  Dimension of Cookie Dimension of Cookie w/ Wrapper Lead Time
Pineapple Shaped Cookies 2 ¾" x 1 ¾" 4" x 2" 3-5 business days
Heart Shaped Cookies 1 ¾" x 2" 2" x 3 ¾" min 14 business days
#1 Shaped Cookies 2 ¾" x 1 ¾" 4" x 2" min 14 business days
Flower Shaped Cookies 2" x 2 18 " 4" x 2 ¾" min 14 business days

5. Do your cookies contain dairy products?
ALL of our cookies may contain dairy or milk products. Any person with a dairy allergy should NOT consume ANY
of our products.

6. Do your cookies contain nuts or other allergens?
The cookies produced at Honolulu Cookie Company, contains the following allergen: Dairy, Soy Wheat, Egg. Some cookies also contain the Tree Nut Allergen. Both cookies (with and without the Tree Nut Allergen) are produced on the same equipment. Honolulu Cookie uses Macadamia Nuts, which fall under the Tree Nut Allergen.

Tree nuts include, but are not limited to, walnut, almond, hazelnut, cashew, pistachio, macadamia and Brazil nuts.
These are not to be confused or grouped together with peanut, which is a legume, or seeds, such as sunflower or sesame.


Honolulu Cookie Company does not produce cookies that contain the Peanut Allergen. Nor do we carry the Peanut Allergen in our manufacturing facility.

7. Are your cookies gluten-free?
No. ALL of our products contain gluten. Any person with a gluten allergy should NOT consume ANY of our products.

8. Do you have nutritional information available for your cookies?
Yes, click here to see our nutritional information.


Wedding and Party Favors

1. How far in advance should I place my favor order?
We recommend that you place your order at least 3-4 weeks before the event and schedule a delivery date of one
week prior to the event. Store the cookies in a cool, dry place (below 70 degrees fahrenheit). Please allow at least 14 business days for delivery from the time the order is placed and at least 20 business days for international addresses.


If you have any questions about ordering or delivery times please call us at 1.866.333.5800.

2. Do you offer bulk prices?
Yes! We offer discounts on orders above 100 individual cookies per flavor. If you are ordering 100 or more individual cookies, we offer the following bulk prices:

  Non-Chocolate Dipped Chocolate Dipped
Pineapple Shaped Cookies $0.45 ea $0.50 ea
Heart Shaped Cookies $0.55 ea $0.60 ea
#1 Shaped Cookies $0.55 ea $0.60 ea
Flower Shaped Cookies $0.55 ea $0.60 ea


If purchasing less than 100 pineapple shaped shortbread cookies, the cost is $1.00 ea.

3. Are there any personalization restrictions?
Please note that while we offer customization, this will be at the discretion of Honolulu Cookie Company.  We will not reproduce artwork we believe to be distasteful.   We will not reproduce artwork affiliated with political or religious organizations.  

 

Ordering and Shipping

1. Can you ship chocolate dipped cookies during warm weather months?
We do not recommend ordering chocolate dipped cookies for shipping to extremely hot climates or during summer months (May through September), as melting will occur. Please note that from May thru September orders containing chocolate dipped cookies are shipped on Monday thru Wednesday only for all shipping destinations.

2. Can I ship to a P.O. Box or an APO/FPO address?
We currently do not ship to PO Box addresses. However, we do offer shipping to APO/FPO addresses. Orders shipped to an APO/FPO address are shipped via USPS Priority Mail. Please allow up to 10-20 business days for delivery.

3. Can I place an order to be shipped outside of the United States?
Yes, we currently ship internationally to Guam, Puerto Rico, Japan, Korea, Canada and Australia. Please allow at least 14 business days for delivery. Honolulu Cookie Company is not responsible for duties, taxes or other additional fees related to international shipments, excluding Canada. If you are sending a gift to an international address, other than Canada, the recipient will be responsible for all duties and taxes that may apply. All duties and taxes are paid in advance to Honolulu Cookie Company for all Canadian shipments.

4. What shipping carriers do you use?
All shipments originate from Hawaii. US, Canada, Australia and Puerto Rico orders are shipped via UPS. Guam and APO/FPO orders are shipped via USPS Priority Mail. Korea packages are shipped via Hanjin Express and Japan packages are shipped via Yamato Transport. A cell phone number for the recipient is REQUIRED for all international shipments. This is to help streamline the customs clearance process to avoid any delays for the customer.

5. Can I use my own UPS Account Number to ship my order?
Yes, you may ship your order via your own UPS account number by placing your order over the phone. Please call
one of our Customer Service Representatives at 808-845-1517 or toll free at 1-866-333-5800.

6. When will my order ship?

  • Orders are normally processed and leave our factory within 1-3 business days.
  • Please allow 7-10 business days for delivery after placing orders at our retail stores.
  • For bulk or specially shaped orders to US addresses please allow at least 10-14 business days. For delivery to international and APO/FPO addresses please allow up to 15 business days from the time the order is placed.
  • On occasion, severe weather can affect the shipping time of an order. Sometimes during a natural disaster or severe weather conditions, pickup and delivery services are delayed. If you live near an area affected by severe weather, you may visit ups.com for more information.
NOTE: We do not ship during the weekends and major holiday

7. Why did I get charged Tax?
We are required to charge tax on internet, phone, fax and mail order purchases where we have a physical presence. Local sales tax will be charged on orders being shipped to Hawaii.

8. Can I place an order and pick it up at one of your retail stores?
Yes, during the checkout process please select “In-Store Pickup” as the shipping option. Then select the name of the Honolulu Cookie Company boutique that you would like to pickup at. Please allow a minimum 5 business days for your order to be ready for pickup (special orders or personalized orders required a longer lead time).

For our Las Vegas location, orders placed by Monday will be available for pickup on Friday at the earliest. Any orders placed after Monday, will be available the following Friday.


Ordering Tracking

1. Will I receive an order confirmation?
An order confirmation email will be sent to your email address with once your order is processed. Please review your order confirmation email as soon as possible to ensure all addresses and items are correct. If you need to make any changes to your order, please contact Customer Service immediately at orders@honolulucookie.com or 1-866-333-5800.

2. Will I receive a shipping confirmation?
For UPS shipments, a shipment confirmation email should be received if a valid email address was provided. The email will include the UPS tracking number.


Aloha Cards

1. I have a stamped Aloha Card from a purchase that I made at one of your stores. Can I receive or redeem stamps for online purchases?
The Aloha Card cannot be redeemed for website, phone, fax, or email orders. Aloha Card stamps are for in-store purchases only and must be redeemed at our retail store locations. However, Honolulu Cookie Company does have a similar online reward program. For more information please view our Special Offers page.

Sign up for the Honolulu Cookie Company
Email & Newsletter.